Join the team!

Salary: $38.00 an hour

Position Type: Part Time, Non- Exempt
Benefits: Health, dental, and vision insurance, 401k, holiday pay, generous vacation and sick leave

Locations:
10 Nottingham Place, San Francisco, CA 94133 (Main Office) & various SF satellite office sites

Duties and Responsibilities:

• Assist all APAFSS team members with the following:

  • Supports staff by providing IT support and resolving IT issues as they arise in a timely and professional manner.

  • Managing all employee PC and phones.

  • Manages setting up employee job equipment such as computers, phones and software login information by setting up local accounts and installing job- related software. Manages all user accounts and settings.

  • Manages and oversees the setup of network devices such as modems, routers and satellites. Responsible for contacting service providers upon request and as needed to resolve service issues.

  • Setting up IT equipment such as printers, television, projectors, phones, Wi-Fi as needed.

  • Manages software and cloud services.

  • Systemically resolving technical issues with employee workstations and laptops.

  • Manages the documentation of IT issues, problems and solutions. Responsible for track multiple incidents, requests, and projects simultaneously and prioritizing accordingly.

  • Provides employees with training and technical assistance on how to use software and cloud services upon request.

  • Manages the distribution and the retrieval of peripherals, equipment and accessories.

  • Perform other duties as assigned.

Requirements:

• Experience and knowledge with supporting laptop/PC’s, Microsoft systems/devices, Apple devices, Salesforce and Google Suite software.

• Experience building and troubleshooting desktop, laptop, and virtual workstations in non- profit environment.

• Experience troubleshooting local network issues hands-on and remotely.

• Ability to execute an incident, request, and project from start to completion. Ability to work under minimal supervision.

• Strong communication, customer service, and organizational skills.

• Detail organized and deadline driven with the ability to track multiple incidents, requests, and projects simultaneously and prioritize accordingly.

• Has a self- starter attitude and team player. Adaptable to multitask, work well under pressure/deadlines and workload.

• Required to occasionally travel to other satellite locations throughout SF to support team members.

• This position requires working on- site at least three (3) days a week on Monday, Tuesday and Wednesday. - Flexible and efficient.

• Ability to work on IT related projects as directed by management.

• Must pass a Background check and test TB negative.

• Preferred bilingual in English and Chinese or another API language.

APA Family Support Services (APA) is a San Francisco-based community organization that focuses on preventing and identifying child abuse/neglect/family violence in the community. Our mission is to promote healthy children and families by providing family support services to prevent child abuse and domestic violence and advocate for culturally competent services through education, community building, and leadership development.

APA is San Francisco’s foremost advocate and service provider for immigrant, monolingual, and at-risk children and their families. Our services range from prevention to crisis intervention to community development.

APA is also the lead for Visitacion Valley Strong Families (VVSF) family resource center. The mission of VVSF is to engage, strengthen, and empower Visitacion Valley (VV) families while encouraging and supporting them to become advocates for themselves and be active in the community. VVSF strives to achieve and engage families who are at risk of child abuse, truancy, neglect, mental health problems, and domestic violence.

APA Family Support Services is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.